Infrastructure Support Expert

Operations

Central, Israel

Description

Drivenets is currently seeking an inquisitive, technologically motivated, self-directed technical expert to join our Customer Success Team. It will be your job to deliver exceptional customer experience to Drivenets customers both internal and external.

In this Expert Engineering role, you'll be part of a team that constantly adapts to new technologies, implements new solutions and systems and provide support to disaggregated routing products.

Responsibilities and Duties:

  • Provide world class technical service.
  • Use creative problem-solving skills to help customers implement the required solution.
  • Follow up with customers to verify solutions are successful and achieve the desired impact.
  • Work with R&D and 3rd Parties to develop and test solutions, install and test new products and versions.
  • Collaborate with Customer Success managers, PM's, and R&D to meet deadlines and ensure customer satisfaction.
  • Summarize, communicate and escalate the overall customer experience.
  • Mentor and assist other support engineers worldwide.
  • Use your experience and initiative to help Drivenets continuously improve both processes and services.

Requirements

  • Strong Linux system administration skills, including:
  •  Linux Networking (such as vxlan, GRE tunnels, DNS, IP tables etc.).
  • Linux configuration management solutions.
  • Experienced in managing platform resources (CPU, Memory, I/O etc.).
  • Strong understanding of communication protocols such as SNMP and GRPC.
  • Strong background in ‘docker’ and ‘docker Swarm’.
  • Good knowledge of saltstack.
  • Programming skills, scripting languages & build tools: Python/Perl/Bash.
  • Experience with systems and network monitoring tools.
  • Understanding of Postgrase DB, queries and management.
  • At least 3 years of experience providing technical support for leading operators.
  • Strong problem-solving skills.
  • Skilled in AWS tools and EKS Elastic Cloud Kubernetes – Advantage.