IT & Helpdesk Technician

Support | raanana, Israel

Description

IT & Helpdesk Technician 

We are looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems. 

The candidate will be expected to complete defined IT maintenance and support tasks directed by the IT manager. Work is managed through tickets generated via the IT Service desk system.  

 

Duties and Responsibilities  

Reporting to the IT Manager you will be required to:  

·        Complete allocated tickets from the service desk system in line with agreed service levels  

·        Assist colleagues on their tickets when you queue is completed  

·        Provide support in person or skype/ telephone to remote sites  

 

Ticket queue management 

·        Managing tickets through their full-service lifecycle using the Service desk system 

·        Ensuring tickets are updated and customers are kept fully informed of progress Support  

System and application support  

·        Support for Office 365, Microsoft Office and general desktop/application Support  

·        Support Mac & Windows SW  

·        Desktop PC/Laptop installation/Mobile configuration 

·        Security SW clients deployment and support 

·        System patching  

Hardware support  

·        Cabling and moving hardware 

·        Peripherals support including Printers , etc.  

Monitoring 

·        Responding to system alerts in line with Service Levels  

·        Proactively tracing alerts with a view to prevent customer impacting issues occurring  

Maintaining accurate records of  

·        License Renewals  

·        Equipment Procurement and Stock management.  

Lab work 

Build and connect HW Clusters and deploy SW in Drivenets LAB 


Requirements

·        Service oriented with good communication skills 

·         Experience with Microsoft operating systems, including installation and configuration 

·        Knowledge and understanding of standard office software packages 

·        Knowledge in LINUX OS - preferable but not essential  

·        Knowledge in MAC HW and OS - preferable but not essential  

·        Experience with computer and peripheral hardware servicing and basic repairs 

·        Some IT/Computing qualifications are preferable but not essential  

·        A good standard of written and oral communication 

Ability to work effectively within a team environment, both taking direction from and supporting other colleagues