Support Product Expert – Routing & Networking

Support | Raanana, Israel

Description

Position Summary: 

DriveNets is currently seeking an inquisitive, technologically motivated, self-directed Support expert to join our Support team. It will be your job to deliver exceptional customer experience to DriveNets customers both internal and external, running our award-winning products. It shall be your primary responsibility to ensure systems reliability, scalability, and performance in an enterprise environment. This position requires a high degree of independence; customer-facing abilities included frequent customer communications. The Support expert is expected to provide fast workaround solutions, and also long-term product improvements.  

Primary Functions: 

  • Provide world class technical service.
  • Use creative problem-solving skills to manages customer cases and activities.
  • Troubleshoots and analyzes network-related performance issues.
  • Provides feedback to improve existing architecture to deliver a scalable, highly reliable network.
  • Provide work-around for network issues.
  • Helps develop and implement ongoing process and procedures.
  • Stays current with latest trends in technology and the management and integration of those technologies.
  • Work with R&D to develop and test solutions, install and test new products and versions worldwide.
Requirements

Qualifications:

  • Bachelor’s Degree in a relevant Technical field or combination of experience and industry certifications required.
  • 3-5+ years of experience as Network Support Engineer.
  • Expert knowledge of routing protocols including BGP, OSPF, MSDP, IGMP and PIM.
  • Strong IP Networking experience - WAN experience preferred.
  • experience with both Cisco and Juniper networking technology.
  • Strong documentation experience to create Standard Operating Procedures along with other needed documents.
  • Experience working within an Enterprise-level environment and Tier1 customers.
  • Familiarity with various forms of site-to-site connectivity (point to point, VPN, MPLS, etc.)
  • At least 4 years of experience working with complex, high performance networks with many sites (data centers and/or branch locations) 
  • Cisco UC experience - Advantage
  • CCNP Switching routing certified - Advantage

Skills/Abilities:

  • Motivated and self-learner through hands-on experience and on the job learning.
  • Highly Customer facing abilities including acting under pressure.
  • Proven track record working in a team environment and independently
  • Ability to manage number of simultaneous activities while demonstrating accountability, upholding strict SLAs.
  • Strong attention to detail and problem-solving skills with quick adaptation to change.
  • Solid communication and interpersonal skills – personable, effective communication style required with presentation experience.
  • Excellent English spoken and writing skills.