Support Product Expert – Routing & Networking




DRIVENETS is driving and leading the next generation networks with our Network Cloud solution.

DRIVENETS was founded to solve the “data explosion challenge” - one of the biggest challenges for service providers, content providers, public cloud and enterprises.

Our cutting-edge technology and Network Cloud solution have created a paradigm shift in the economy of networks. With smart and super high-performance bit processing on merchant silicon and commodity hardware, we enable new revenue opportunities as well as lower costs and sustainable growth for our customers, even as Internet usage explodes.

Position Summary: 

DriveNets is currently seeking an inquisitive, technologically motivated, self-directed Support expert to join our Support team. It will be your job to deliver exceptional customer experience to DriveNets customers both internal and external, running our award-winning products. It shall be your primary responsibility to ensure systems reliability, scalability, and performance in an enterprise environment. This position requires a high degree of independence; customer-facing abilities included frequent customer communications. The Support expert is expected to provide fast workaround solutions, and also long-term product improvements.  

Primary Functions: 

  • Provide world class technical service.
  • Use creative problem-solving skills to manages customer cases and activities.
  • Troubleshoots and analyzes network-related performance issues.
  • Provides feedback to improve existing architecture to deliver a scalable, highly reliable network.
  • Provide work-around for network issues.
  • Helps develop and implement ongoing process and procedures.
  • Stays current with latest trends in technology and the management and integration of those technologies.
  • Work with R&D to develop and test solutions, install and test new products and versions worldwide.


  • Bachelor’s Degree in a relevant Technical field or combination of experience and industry certifications required.
  • 3-5+ years of experience as Network Support Engineer.
  • Expert knowledge of routing protocols including BGP, OSPF, MSDP, IGMP and PIM.
  • Strong IP Networking experience - WAN experience preferred.
  • experience with both Cisco and Juniper networking technology.
  • Strong documentation experience to create Standard Operating Procedures along with other needed documents.
  • Experience working within an Enterprise-level environment and Tier1 customers.
  • Familiarity with various forms of site-to-site connectivity (point to point, VPN, MPLS, etc.)
  • At least 4 years of experience working with complex, high performance networks with many sites (data centers and/or branch locations) 
  • Cisco UC experience - Advantage
  • CCNP Switching routing certified - Advantage


  • Motivated and self-learner through hands-on experience and on the job learning.
  • Highly Customer facing abilities including acting under pressure.
  • Proven track record working in a team environment and independently
  • Ability to manage number of simultaneous activities while demonstrating accountability, upholding strict SLAs.
  • Strong attention to detail and problem-solving skills with quick adaptation to change.
  • Solid communication and interpersonal skills – personable, effective communication style required with presentation experience.
  • Excellent English spoken and writing skills.