IT Operations & Helpdesk Engineer

MIS

Description

We are looking for a talented and diligent IT Operations & Helpdesk Engineer to provide fast and efficient technical support to DRIVENETS global users and lead the daily IT Operations and Helpdesk tasks. The ideal candidate will become a critical part of an extremely technical team and work closely with cross-organization units. This is an amazing opportunity to challenge yourself and grow professionally. 

Duties and Responsibilities

  • Manage support tickets through their full-service lifecycle while ensuring SLA is met. 
  • Handle global end-user equipment and support software and hardware issues. 
  • On-going support for global corporate technical equipment such as monitors, printers, conference rooms, IP telephony, and other IT peripherals. 
  • Be the focal point for onboarding and offboarding activities. 

Requirements

Technical Requirements 

  • At least 1-2 years’ experience as a Help Desk / IT Support. 
  • Familiarity with hardware components. 
  • Experience with handling IT tasks on Mac and Windows operating systems. 
  • Knowledge of networking protocols - Advantage 

Personal requirements: 

  • Ability to work effectively within a team environment, both taking direction from and supporting other colleagues. 
  • Motivated team player who helps drive the team forward. 
  • Service oriented with great communication and interpersonal skills. 
  • Quick learner and have great attention to details. 
  • Excellent analytical and problem-solving skills. 
  • Willingness to work flexible and sometimes long hours as workload demands. 
  • IT certifications - An advantage. 
  • Fluent Hebrew & English.