Senior Support Engineer

Support | Raanana, Israel

Description

The Advanced Network Services Engineer will be primarily responsible to for ensuring systems reliability, scalability, and performance in an enterprise

environment. This position requires a high degree of independence; customer-facing ability included hourly and daily customer communications.

The Advanced Network Services Engineer is expected to provide fast workaround solutions, in order to ensure the system stability on one hand, and possess the ability to provide issue analysis for escalations, when required.

Primary Functions:

Manages Customer Support cases and activities

Troubleshoots and analyzes network-related performance issues

Provides feedback to improve existing architecture to deliver a scalable, highly reliable network

Provide work-around for network issues

Helps develop and implement ongoing process and procedures

Stays current with latest trends in technology and the management and integration of those technologies

Requirements


Bachelor’s Degree in a relevant Technical field or combination of experience and industry certifications required.

3-5+ years of experience as Network Support Engineer

Strong IP Networking experience, WAN experience preferred

Strong understanding/experience with both Cisco and Juniper networking technology

Strong documentation experience to create Standard Operating Procedures along with other needed documents

Experience working within an Enterprise-level environment

Familiarity with various forms of site to site connectivity (point to point, VPN, MPLS, etc.)

At least 4 years of experience working with complex, high performance networks with many sites (data centers and/or branch

locations)

High Level knowledge of Cisco NX-OS/IOS, Arista EOS operating systems, and Juniper Networks

Cisco UC experience a plus

Expert knowledge of routing protocols including BGP, OSPF, MSDP, IGMP, IS-IS and PIM

CCNP Switching routing certified (preferred)

Skills/Abilities:

Highly Customer facing abilities including acting under pressure

Highly organized with concentrated attention to detail preferred

Proven track record working in a team environment and independently

Ability to manage a number of simultaneous activities while demonstrating accountability

Strong attention to detail and problem solving skills with quick adaptation to change

Solid communication and interpersonal skills – personable, effective communication style required with presentation experience

High emotional intelligence required for internal/external relationship development and management Technical Qualifications