Resident Engineer Japan (Post Technical Support Engineer)

Sales

Tokyo

Description

Resident Engineer - Japan (Post Technical Support Engineer)

Location: Tokyo, Japan

#LI-Remote

Travel to customer sites to work as needed (4 or 5 times a month) and to Tokyo (Otemachi) office (3-4 times a month)

 About the Company 

DriveNets is a technology leader in disaggregated high-scale networking solutions for service providers and AI infrastructures. Founded in December 2015, DriveNets created a radical new way to build networks by adapting the architectural model of the cloud to telco-grade networking. This solution accelerates network deployment, improves the network’s economic model, and radically simplifies network operations. With customers including Comcast, Orange, and KDDI - over 80% of AT&T’s network traffic now runs through a disaggregated core powered by DriveNets software. DriveNets Network Cloud-AI solution, based on the same technology, was introduced to the market in 2023, providing the highest-performance Ethernet-based AI networking solution, and is already deployed by Hyperscalers, Neo Clouds and Enterprises. Raising over $587 million in three funding rounds, DriveNets continues to deploy the most innovative network infrastructure and is looking for the most talented people to be part of this journey. 

THE ROLE

Located in Japan the Resident Engineer will act as company's key customer-facing senior technical team representative at service provider customers in the region. This position requires a solid understanding of service provider networks and layer 3 routing. This SME will be responsible for customer presentations, network designs, engineering and quotes, etc. while working with other company engineers performing technical tasks, including development of test plans, lab proof of concepts, demos and software upgrades. Will seek to gather and understand solution requirements, work with internal teams to develop strategies, solutions and technology options to present to customers.

Responsibilities

  • Serve as on site expert technical customer contact for advanced technical issues; be capable of addressing large majority of customer questions
  • Manage customer requests and help coordinate technical activities
  • Assist in assessment of potential product features, providing input on prioritization
  • Assist in tracking of product deliverables and communicating issues to teams
  • Assist in product acceptance test planning, coordination and test result reporting
  • Makes independent decision on routine technical activities in accordance with company policy and procedures
  • On site at Tier 1 Service Provider customers in the region 2- 3 days a week or more at times
  • Performs other duties as assigned

Requirements

 We value a strong aptitude for learning and intellectual curiosity more than expertise in a specific list of technologies. Our team's solutions are constantly evolving beyond

 traditional routing to include AI, security, OSS/NMS integration, and proprietary hardware, making the ability to adapt and learn paramount.

Core Requirements

  • Exceptional Learning Ability and Intellectual Curiosity: A high aptitude and passion for quickly learning and applying new, unfamiliar technologies and concepts, especially in rapidly evolving areas like AI networking, security, and automation.
  • Deep Understanding of Fundamental Networking Principles: A solid grasp of the core principles of how large-scale, Layer 3-centric IP networks operate, going beyond knowledge of specific protocols.
  • Advanced Problem-Solving Skills: The ability to troubleshoot and resolve complex, often unprecedented, technical issues through logical thinking and rigorous analysis.
  • Strong Communication Skills: The ability to effectively collaborate with customers and diverse internal stakeholders, and to articulate complex technical concepts clearly and concisely.


 Preferred Qualifications

 While knowledge or hands-on experience in the following areas is desirable, it is not a strict requirement if you have the drive to learn and master them.

  • Hands-on Experience in Service Provider / Large-Scale Networks: Experience in designing, deploying, or operating IP routers/switches.
  • Knowledge of Key Routing Protocols: A fundamental understanding and operational experience with IGP protocols such as BGP, OSPF, and IS-IS.
  • Familiarity with Carrier-Grade Technologies: Knowledge of or experience with technologies such as MPLS, L2/L3VPNs, EVPN, Segment Routing (SR/SR-TE), and Traffic Engineering (e.g., RSVP-TE, TI-LFA).
  • Experience with Network Management and Automation: Working experience with management protocols (e.g., SNMP, Netflow) and modern telemetry/automation frameworks (e.g., gNMI/gRPC).
  • Education & Certifications: A degree in Computer Engineering or a related field is preferred. Certifications such as CCNP/CCIE or JNCIP/JNCIE are a plus, but we place a greater emphasis on practical skills and growth potential.

DriveNets is on a mission to build a special company comprised of individuals with diverse backgrounds, perspectives, and experiences. 

DriveNets is an equal opportunity employer. We do not discriminate based on upon race, religion, national origin, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with disability, or other applicable legally protected characteristics. 

More About DriveNets Based in Israel with locations in Romania, US, and Japan as well as extended teams, DriveNets operations cover more than twelve countries. With recognition by industry analysts and through numerous industry awards, DriveNets is pushing market momentum, allowing for faster service innovation from the network core to the edge. Visit our website: https://drivenets.com/company/