fast and efficient problem resolution
For any hardware or software issues, DriveNets takes the lead, while providing automated lifecycle management for Network Cloud upgrades through DNOR - monitoring, troubleshooting and providing in-depth incident analysis. We provide carrier-grade software SLAs, monitor and manage the hardware SLAs for hardware vendors and value-added resellers. Overall, you get transparent, fast and efficient problem resolution, managed by DriveNets, without having to deal with multiple vendors.
Single focal point for support
24/7/365 DriveNets technical support for any issue
Efficient support and fast resolution
Guarantees software SLAs and manage hardware SLAs through seamless vendor collaboration
Automated operations
DNOR automates upgrades, troubleshooting, and in-depth analysis.
Manage it all

Simple, transparent support model with no vendor finger-pointing

  • One single point of contact for any incident: DriveNets.
  • Single responsibility for problem resolution engaging the right hardware vendors and business partners across multiple tiers

Fast and efficient problem resolution

  • SLA management for hardware and software – response, resolution, fix/RMA
  • Software/hardware and vendor transparency
  • Shared common ticketing system and tools
  • Automated troubleshooting and in-depth incident analysis (DNOR)

Short maintenance windows

  • Automated software upgrades per component, feature or service (containers) through DNOR

maintenance and support services

DriveNets provides the following maintenance and support services:

  • A unique tier-1 technical support number
  • A triage system to engage the right partners in resolution
  • Software SLA and warranty
  • Solution/software lifecycle management
  • Automated maintenance operations through DNOR
  • Root cause analysis (RCA)

DriveNets partners with  hardware vendors and/or value-added resellers to provide:

  • Hardware life cycle management
  • Hardware technical support
  • Hardware SLAs and warranties
  • On-site fixes and spare parts
  • RMA process
  • Tier 3 / 4 support from hardware vendors
Related Content
Opening up to Network Disaggregation with DriveNets and KGPCo

In a survey conducted by Heavy Reading this month, nearly half of CSPs predict their companies will radically change their...

Read more
Ensuring Smooth Deployment for the Disaggregated Model

We are in a new era for telecommunications networks. Service Providers are forced to build networks that operate faster and...

Read more
Deployment Against the Odds: Networking Innovation in the Time of a Pandemic

The backbone of international business has long been international travel. From the shipment of goods and materials to the free...

Read more